- Q. I HAVE MORE THAN ONE PATENT. DO YOU HAVE A RECORD OF MY PAST ORDERS?
A. Yes, we have detailed customer files that track your order history. One of our Customer Service Representatives will be glad to assist you in locating your past orders.
- Q. CAN I GET MORE THAN ONE PATENT ON A PLAQUE?
A. Yes, one of our Sales Representatives will assist you in designing a custom layout for any taste or budget.
- Q. WHAT IS YOUR MOST POPULAR STYLE?
A. Our Classic Series Plaques are the most popular. It is our exclusive Trademarked design. They are available in Patent, Trademark and Copyright versions.
- Q. WILL YOU CUSTOMIZE MY PLAQUE TO MY PREFERENCES?
A. Our designers can create any special award you wish. We can add color logos, photos, change sizes and more. Please contact one of our Customer Service Representatives to customize an award for you.
- Q. HOW DO I CARE FOR MY PLAQUE?
A. Your US Patent Certificate Plaque is finely crafted for indoor display, and with proper care, will maintain its beauty for many years. The metal plate will not change over time, and the wood is sealed to prevent moisture damage. As with any wood product, you may notice a small change in color over the years. Darker woods tend to get lighter, and lighter color woods tend to get darker. Dust your Award using a soft cloth with no cleaner of any type. This will prevent discolorations and/or scratches on the surface. Do not display in direct sunlight or near extremely bright light to prevent fading of the wood.
- Q. HOW DO I CARE FOR MY RECOGNITION AWARD OR GIFT?
A. Your US Patent Recognition Award is finely crafted for indoor display, and with proper care, will maintain its beauty for many years. Whether constructed of crystal, glass, or acrylic, it’s important to dust your award using a soft cloth or duster frequently, with no cleaner of any type. An occasional cleaning with a cleaning solution that is marked on its packaging as safe for these materials is recommended to keep your award or gift sparkling and clear.
- Q. HOW DO YOU KNOW MY PATENT WAS GRANTED?
A. The United States Patent and Trademark Office issues a list of granted patents each week. We retrieve this list and notify the inventors.
- Q. HOW DO I SUBMIT ARTWORK FOR MY PATENT OR TRADEMARK PLAQUE?
A. We are able to obtain drawings from the U.S. Patent Office using the Patent or Trademark number in your order. Sometimes the quality of the art is not acceptable for reproduction. In that case, we will contact you. You can always send us your artwork via email as an attachment. The larger the file, the better. Files that are Vector based (curves - lines) are also good.
- Q. HOW ARE INTERNATIONAL ORDERS HANDLED? CAN I CHECKOUT ONLINE WITH AN ADDRESS OUTSIDE OF THE U.S.A.?
A. For International Orders please contact one of our Customer Service Representatives to complete the purchase and shipping details of your order.